Privacy Policy
Effective Date: 18 March 2024
SilverNest Services ("SilverNest", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, platform, and related services (collectively, the “Services”).
By using our Services, you agree to the practices outlined in this Policy.
📋 1. Information We Collect
a. Information You Provide Directly
- Full name, email address, and phone number
- Property and unit information (for landlords/hosts)
- Payment and billing details
- Lease agreements, tenant screening authorizations
- Maintenance requests, support tickets, and communication logs
b. Information We Collect Automatically
- IP address and device identifiers
- Browser type, OS, referring URLs
- Pages visited, time spent, and interactions
- Cookies, pixels, and tracking technologies
🔧 2. How We Use Your Information
- Deliver and enhance rental services
- Facilitate communication, payments, maintenance
- Conduct lawful tenant screenings
- Comply with legal obligations
- Prevent fraud or unauthorized access
Legal bases (under GDPR): consent, contractual necessity, legitimate interests, legal compliance.
🔐 5. How We Protect Your Data
- Encryption (HTTPS, SSL/TLS)
- Secure infrastructure & access control
- Monitoring and auditing practices
Despite safeguards, no system is fully secure. Users are responsible for protecting account access.
📱 6. Your Privacy Rights
Depending on your location (e.g., CCPA, GDPR), you may:
- Access or correct your data
- Request deletion or restriction
- Withdraw consent
- Request data portability
- Submit a complaint to a regulator
Email privacy@silvernestservices.com to exercise rights. We respond within required timeframes.
🧒 7. Children’s Privacy
We do not knowingly collect information from individuals under 18. If found, we will delete it promptly.
🌐 8. Third-Party Links
Our site may link to third-party providers. We are not responsible for their privacy practices. Please review their policies directly.
🔄 9. Changes to This Policy
This policy may be updated. We’ll revise the effective date when changes are made. Continued use indicates acceptance of updates.
📍 10. State-Specific Disclosures
We comply with Oklahoma’s housing and data protection laws. State residents may have additional rights under local regulations.
Questions? Email: privacy@silvernestservices.com
Address: SilverNest Services, 2915 N Classen Ste 120f, Oklahoma City OK 73162 US